Harm drives priority
Risk, repeat victimisation and hate elements are recorded so the team acts on harm, not noise.
How it works
One method. Every town. Every week.
SecureCase encodes the way an experienced officer works a town centre: find the pattern, build the evidence, offer the way out, escalate to a Respect Order when it is refused, go to court prepared, and prove the place improved.
The ladder
Early intervention first. Enforcement when it is earned.
Each rung is a recorded decision with its own evidence, review date and outcome. Nothing escalates without the step before it, and nothing stalls without a manager seeing it.
Youth cases follow their own safeguarding-aware pathway, and support referrals sit alongside enforcement rather than after it.
Warning letter
A clear, recorded first contact that explains the behaviour, the impact and the consequences.
Community Protection Warning
Formal written warning with the conduct, requirements and service recorded, and the signed copy kept with the original.
Community Protection Notice
Requirements that can be enforced, built on the warning and the incidents since.
Respect Order and breach
The leading power for persistent adult ASB: application, officer statement, risk assessment and court file produced from the record. Breach is a criminal offence, evidenced against the order. Under-18s follow the separate youth pathway.
Review and measure
Weekly demand at the location, victim outcomes, and incidents in the 90 days before, during and after each programme.
A case, end to end
From the first report to the hearing.
An illustrative journey using a fictional subject. Every step below is a feature of the platform, not a slide.
- Week 1 — Reports clusterShop staff, CCTV and patrol officers log incidents outside the same arcade. SecureCase links them to one profile and one hotspot.
- Week 2 — Warning letterThe officer issues a recorded warning letter and records the support offered. The letter, service and response are on file.
- Week 4 — Support offered, response recordedOutreach and treatment referrals are made with partners; what was offered, and whether it was taken up, is recorded on the profile so the court later sees the help that came first.
- Week 9 — CPW then CPNBehaviour continues. A Community Protection Warning is served, then a Notice; signed copies sit under the originals with exhibit numbers.
- Week 14 — Respect OrderThe officer statement and pre-application risk assessment are drafted from the incidents and exhibits already on file. The indexed court file is produced in minutes.
- Week 20 — MeasuredWeekly demand at the arcade has fallen and stayed down. Victims have been updated. The outcome is recorded and reportable.
Intervention to calm · illustrative
Principles
Built on what works in practice and in court.
Every step earned
Escalation follows evidence and a genuine opportunity to change — which is exactly what courts expect to see.
Fix the corner, not just the person
Hotspots, premises and problem-management plans with owned, dated actions are tracked so the location improves even when individuals move on.
One picture for everyone
Officers, CCTV, managers, legal and youth justice see the same chronology with the access their role needs.
Court-ready by default
Signed copies stay with their originals, Respect Order files keep fixed exhibit numbers, and bundles are indexed automatically.
Outcomes, not outputs
Weekly demand, victim feedback and repeat behaviour show whether the work changed the place.